Frequently asked questions (FAQs) - The Guild Lounge
Parking
Where can I park when visiting the new performance space?
The closest car park is the Bus Station Car Park. For additional options, please visit Preston City Council - car parks.
Booking tickets
How do I book tickets for events at the new performance space?
Tickets can be booked through our Guild Lounge section.
Venue information
What is the policy for latecomers?
Latecomers will be admitted where possible to minimise performance disruption.
Is food and drink available at the venue?
Yes, we have a selection of refreshments including ice cream and snacks available for purchase inside the venue.
Navigating the building
Where are the toilets located?
Toilets are available on every level of the venue, including accessible facilities.
Is the venue wheelchair accessible?
Yes, the venue is wheelchair accessible. Please email guildhallenquiries@preston.gov.uk with your accessibility requirements, and we will ensure your access needs are met.
Are there baby changing facilities?
Yes, baby changing facilities are available.
Refund policy
What is the refund policy for tickets?
Refunds are generally not available unless the event is cancelled. Please check our full terms and conditions for more details.
Cancellation policy
What happens if an event is cancelled?
If an event is cancelled, ticket holders will be notified and offered a refund or exchange for a future event.
Payment methods
Do you accept both cash and card payments inside the venue?
We accept both cash and card payments.
Venue access
How can I access the venue?
The venue can be accessed via the main entrance outdoor stairs, with clear signage directing visitors upstairs to The Guild Lounge.
About Preston
Can you tell me more about the city of Preston?
Preston is a vibrant city with a rich cultural heritage and plenty of attractions. For more information, including restaurants, itineraries and other things to see and do during your visit, please see Visit Preston .
Lost property
What should I do if I lose something at the venue?
Please email guildhallenquiries@preston.gov.uk with a full description of the item you're looking for and someone from the team will direct your enquiry.
Ticket types
What types of tickets are available?
We offer various ticket types and prices. For details, please see our Guild Lounge section.
Booking fee
There is a mandatory £2 booking fee for every ticket.
Complaints
How can I make a complaint?
If you have a complaint, please email guildhallenquiries@preston.gov.uk. We aim to resolve all issues promptly.
Printing tickets
Do I need to print my tickets?
No, you can present your tickets on your smartphone at the entrance.
Accessibility at The Guild Lounge
The Guild Lounge is committed to providing an accessible experience for all visitors. Here is a guide to our accessibility features:
Access Guide
- Entrance - the venue is fully accessible. There is a lift from the ground floor, and if the ramp to the car park is opened, you can enter through a flat path straight to the foyer.
- Facilities - a disabled toilet is available in the atrium on the first floor.
Contact for access enquiries - guildhallenquiries@preston.gov.uk
For any specific accessibility needs or enquiries, please do not hesitate to contact us. We are here to help ensure your visit is comfortable and enjoyable.